Delivery, Returns & Refund Policy

We strive to provide a smooth shopping experience with reliable delivery and fair return and refund practices.

Delivery Policy

• Orders are processed after successful payment confirmation.

• Delivery timelines may vary depending on product availability, order volume, and delivery location.

• Estimated delivery dates provided during checkout are approximate and may be subject to change.

• Once an order is dispatched, tracking details will be shared through email, SMS, or WhatsApp where applicable.

• Mayilai Guru is not responsible for delays caused by courier partners, weather conditions, natural disasters, strikes, or other unforeseen circumstances beyond our control.

Order Tracking

Customers can track their orders using the tracking information provided after dispatch. For assistance, please contact our support team.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Notify us within 48 hours of delivery.

• Provide clear photos or videos of the product and packaging.

• Include your order number and a description of the issue.

After verification, we will review the request and provide a suitable resolution, which may include a replacement or refund.

Return Policy

Returns may be accepted only under the following circumstances:

• Wrong product received

• Damaged product received

• Defective product received

• Product significantly different from the description

Returned items must:

• Be unused and in their original condition

• Include original packaging, tags, and accessories (if applicable)

• Be returned within the specified return period communicated by our support team

Non-Returnable Items

The following items are generally not eligible for return:

• Customized or personalized products

• Digital products or downloadable items

• Products damaged due to misuse, improper handling, or normal wear and tear

• Items returned without prior approval

Refund Policy

Refunds may be issued in the following cases:

• Order cancelled before shipment

• Product unavailable after payment

• Approved return request for damaged, defective, or incorrect products

Refund Process

• Once the returned product is received and inspected, the refund status will be communicated.

• Approved refunds will be processed through the original payment method.

• Refund processing may take 5–10 business days depending on the payment provider or bank.

Order Cancellation

• Orders may be cancelled before dispatch.

• Once an order has been shipped, cancellation requests may not be accepted.

• Customized or made-to-order products cannot be cancelled once production has started.

Contact Information

For delivery, return, refund, or cancellation assistance, please contact us:

📧 Email: info@mayilaiguru.in

📞 Phone / WhatsApp: +91 74182 28353

🌐 Website: www.mayilaiguru.in

By placing an order on Mayilai Guru, you acknowledge that you have read, understood, and agreed to this Delivery, Returns & Refund Policy.