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Help & Support
Welcome to Mayilai Guru Help & Support. We are here to assist you with your orders, payments, products, and any questions regarding our services.
How Can We Help You?
Our support team can assist you with:
Product information and inquiries
Order placement assistance
Payment-related issues
Order tracking and delivery updates
Return and refund requests
Account and login support
Technical issues on the website
General customer service inquiries
Order Support
If you need assistance regarding an order, please provide:
Order Number
Name used during checkout
Registered Email Address
Description of the issue
This helps us resolve your request faster.
Shipping & Delivery
Delivery times may vary depending on your location and product availability.
Once your order is shipped, tracking details will be shared through email, SMS, or WhatsApp (where applicable).
Returns & Refunds
For information regarding returns, replacements, or refunds, please refer to our Returns & Refund Policy page.
If you believe there is an issue with your order, contact us within the specified return period.
Payment Support
We accept secure online payments through trusted payment gateways.
If your payment was deducted but your order was not confirmed, please contact our support team with the payment reference number.
Contact Us
Email Support
📧 Email: info@mayilaiguru.in
Phone & WhatsApp Support
📞 Phone / WhatsApp: +91 74182 28353
Website
Support Hours
Monday – Saturday: 9:00 AM – 7:00 PM (IST)
Sunday: Closed
Support requests received outside business hours will be attended to on the next working day.
Response Time
We aim to respond to:
WhatsApp Messages: Within 2–6 business hours
Email Queries: Within 24 business hours
Order & Refund Requests: Within 1–3 business days
Customer Commitment
At Mayilai Guru, we strive to provide quality products, secure transactions, timely support, and a smooth shopping experience for every customer.
Thank you for shopping with Mayilai Guru.
